Consumer protection
CREDICORP Consumer Complaints
Your voice matters. We’ll help make it heard.
Report a problem with a CREDICORP-supported loan or credit product safely and follow it through to resolution.
Protected
Case in progress
A complaint you can follow from start to finish
Every valid interaction becomes one secure, traceable case. Your complaint, evidence, updates, and outcome stay connected so you always know what happens next.
Your information is protected
Clear, guided complaint steps
Anonymous complaints supported
One reference for every case
See how your complaint moves forward
A simple, protected path keeps your information, evidence, and updates connected at every step.
Tell us what happened
Share the credit provider, the issue, and the outcome you need.
Add supporting evidence
Include relevant documents or screenshots to help explain your case.
Receive a case reference
Your submission becomes one traceable case with a unique reference.
Follow the outcome
Use your reference to check progress and respond when needed.
Privacy by design
Only authorized people who need the information can access it.
Anonymous submission
You can raise a complaint without sharing your name.
Language support
Choose from English, Hausa, Yoruba, Igbo, or Nigerian Pidgin.
One connected case
Your complaint and its evidence stay together throughout the process.
Not sure where to begin?
Find clear guidance about eligibility, what to prepare, your rights, and what happens during a complaint.
Before you get started
Before you submit
Is this complaint right for this service?
Your complaint relates to a CREDICORP-supported loan or credit product
You can describe what happened and which provider was involved, if known
You have any useful evidence ready—or you can add it later