Beneficiary support
CREDICORP Beneficiary Support
Your voice matters. We’ll help make it heard.
Get help with a CREDICORP initiative and follow your request through to resolution.
Protected
Case in progress
A complaint you can follow from start to finish
Every valid interaction becomes one secure, traceable case. Your complaint, evidence, updates, and outcome stay connected so you always know what happens next.
Your information is protected
Clear, guided complaint steps
Anonymous complaints supported
One reference for every case
See how your support request moves forward
A simple, protected path keeps your request, evidence, and updates connected at every step.
Tell us what happened
Select your CREDICORP initiative and explain the help you need.
Add supporting evidence
Include relevant documents or screenshots to help explain your request.
Receive a case reference
Your submission becomes one traceable ticket with a unique reference.
Follow the outcome
Use your reference to check progress and respond when needed.
Privacy by design
Only authorized people who need the information can access it.
Anonymous submission
You can raise a complaint without sharing your name.
Language support
Choose from English, Hausa, Yoruba, Igbo, or Nigerian Pidgin.
One connected case
Your request and its evidence stay together throughout the process.
Not sure where to begin?
Find clear guidance about eligibility, what to prepare, your rights, and what happens during a complaint.