CREDICORP Help Centre
Clear guidance for every step of your complaint
Learn what to prepare, what happens next, and the rights that protect you while your complaint is handled.
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A complaint you can follow from start to finish
See what happens after you submit, how to track progress, and when CREDICORP steps in.
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Help articles
Complaint process
A complaint you can follow from start to finish
See what happens after you submit, how to track progress, and when CREDICORP steps in.
Read articleYour rights
Your rights when you make a complaint
Understand your choices around privacy, evidence, corrections, updates and reopening.
Read articleBefore you complain
What to prepare before you submit
A short checklist for a clear complaint without sharing unsafe information.
Read articleNeed help with an existing complaint?
Use your private case reference to see its latest status.