A complaint you can follow from start to finish
See what happens after you submit, how to track progress, and when CREDICORP steps in.
When you submit a complaint, it becomes one protected case with a unique reference. Keep this reference private—you will use it to follow your case and respond when more information is needed.
First, CREDICORP confirms the initiative, support need, and level of urgency. Your ticket is then routed to the internal department best placed to help.
The assigned case officer will respond within the service target for that department. You can track the plain-language status of your ticket without seeing internal or security information.
If a service target is missed, the ticket is escalated to the department supervisor with its history intact. Before closure, you can review the outcome, request a correction, and reply if you still need help.
Ready to take the next step?
Submit a new complaint or securely check one you have already made.